Consumer problems range from delays in the delivery of parts to difficulty in resolving chronic defects
In just over three years, BYD reached the mark of 100 thousand electric cars sold in Brazil and consolidated itself in the national electrified market. But it is not only the sales numbers that are surprising, since the number of complaints about the brand is expressive.
There are hundreds of unanswered complaints on sites that have consumer problems, such as Reclame Aqui. However, most complaints are not related to the quality of the products, but to after-sales.
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Check out three reports from BYD customers who are facing different problems with their models.
Rodney Moura, who works with ride-hailing in Belo Horizonte (MG), had a lot of headaches with his BYD Dolphin GS. On October 19, 2025, the car suffered a rear-end collision that damaged the bumper, dashboard, trunk lid, one of the rear doors, among other parts. The association of the person who caused the accident was activated and, through an inspection, found that more than 20 items of the model would have to be replaced.
The dealership that was responsible for the service placed the order for the parts to BYD on November 13 and 17. However, time passed and the app driver did not receive news from the parties, and the process was already classified as urgent. In December, he opened a protocol at BYD for parts monitoring and ended up discovering that, even after a month of waiting, replacement items were still stopped at the brand’s distribution centers and had not even been invoiced.
Meanwhile, the owner was paying for the rental of another vehicle and the expense of fuel, much higher than the expense he had with his electric model. According to him, the loss reached R$ 9,000 per month.
In contact with BYD, Moura was informed that the parts were in stock, but could not be invoiced and distributed due to a software problem with the brand. As a result, the owner of Dolphin opened a complaint on Reclame Aqui at the end of December and started to be served by another employee of the company, who had no information about the process and everything had to be passed on again.
During this period, the app driver received several pieces of information from the Belo Horizonte dealership and the manufacturer about the shipment of the parts, but they did not match each other. He claims to have mediated several data exchanges and conversations between the dealership and BYD. The parts began to arrive in mid-January 2026, but the tailgate that was left pending arrived only on February 6th.
And since the opening of the new service in December, Rodney Moura had requested a spare car or the cost of renting a vehicle, but this was only met after more than a month, on January 30th. In total, there are more than 100 days without the car, which is his work tool.
Although he no longer has to deal with the cost of rent, the high expense of approximately R$ 5,000 for fuel continues, as the vehicle available is combustion. Now, Rodney Moura is waiting for the end of the body shop service and the release of the Dolphin, which is scheduled for the second week of March.
Eduardo Affonso was another customer who had problems with the brand. In December 2024, the dealer bought his BYD King GS in Brasília (DF) and soon after picking up the car he realized that the chassis number stamped on the hood was different from the vehicle code.
This fact was also found in the technical inspection report, which describes a hood change that, according to the owner, was never explained by the dealership. He demanded another vehicle, however the store stated that it could not make the exchange, as the model had already been registered, licensed and there was no longer that exact model in stock. The driver ended up taking the car, as he needed it to perform his work.
Because of this exchange without explanations, Eduardo Affonso sent an extrajudicial notification, both to the dealership and to BYD, and the first did not respond and the second sent a response four months later, but did not present any solution.
After a little more than a year of purchase, the vehicle began to have problems such as front wheel noise, internal tire damage and suspension with a high-pitched whistle sound. The dealer took the car to a dealership of the brand in São Paulo, where the stop and the bearing of the shock absorbers were replaced on February 4 of this year, without camber and wheel alignment.
Despite being able to drive his King, Eduardo Affonso still has to make frequent visits to the dealership, because at the time of publication of this report the chronic problems have not been solved.
Sebastião Adilson Malheiros, from Belo Horizonte (MG), who bought a BYD Dolphin in December 2023, is facing an unknown defect that prevents his car from running. The problem started in July 2025, when the vehicle had less than two years of use and had not completed 20 thousand kilometers driven.
According to the owner, the model did not recognize the face-to-face key, so the object’s battery was changed. But, even with the replacement, the problem happened again. However, the situation worsened in December last year, when the car had a general breakdown in which the model did not start and nothing worked, according to Sebastião.
Assistance from a BYD dealership was dispatched and after several unsuccessful attempts to start the vehicle, the Dolphin was removed from the residence and towed. This was done with difficulty due to the tight space of the garage and the ramped course.
Before the end of the year holidays, the model was released by the authorized workshop operating normally, but without the team being able to identify what the problem had been. However, the solution was short-lived, and in early February the Dolphin again presented the same defect. This time, it was not possible to tow the car from the garage due to the disposition of other neighbors’ vehicles and the reduced space.
Sebastião called the brand’s Customer Service (SAC) several times, but got no response. Finally, the owner went to the authorized workshop and convinced the team to go to his residence, where it was possible to start the car. This was done through a series of shorts to “reset” the battery, according to the employee who performed the service.
The second visit to the workshop did not yield answers to the cause of the problem, nor what the solution would be. Sebastião Malheiros was informed that it was not possible to detect the problem and that all the guidelines given by the manufacturer were followed, but without guarantees of a definitive resolution. The owner of the Dolphin brought the model back home on the 21st of this month, but soon the general breakdown returned. This time, the authorized repair shop stated that it could not pick up the vehicle and the tow truck of its insurance company could not access the garage.
As a last resort, he tried the SAC which, after two days of trying and 27 unanswered calls, managed to get in touch. Thus, for the third time, the vehicle was removed and taken to the workshop, where it is stopped. The brand’s authorized company claims that it cannot solve the problem and that BYD does not respond with a solution.
Meanwhile, the consultant who assisted Malheiros through the SAC, also did not offer concrete solutions. During this period, the owner also requested a spare car, but the request is still in protocol and without authorization.
At the time of this article, Sebastião has not received any response that clarifies the cause of the problem or what needs to be done to solve it. For now, the dealership has only managed to open a call with the brand last Wednesday (25).
Sebastião Malheiros, as well as Eduardo Affonso and Rodney Moura, reinforce that the brand’s models are good and provide good driving experiences, but the company’s big flaw is in the after-sales.
This is also noticed on BYD’s page on Reclame Aqui. Despite having won the award for best vehicle manufacturer of 2025 in the electric and hybrid category, the brand occupies the penultimate place (29th place) in the ranking of best brands, ahead only of Nissan. Other Chinese companies verified by the platform, including newcomers to the Brazilian market, are ahead such as Caoa Chery (2nd); Geely (11th); Leapmotor (15th); GWM (18th); Omoda Jaecoo (22nd); JAC (24th).
The company’s score in the last six months is 7.1, which falls into the “GOOD” category (average rating between 7.0 and 7.9). This value takes into account the opinions of users considering the indicators: complaints answered; he would do business again; solution index and consumer note.
The automaker does not have the RA1000 Seal given to brands that met a series of criteria involving number of evaluations, average scores and response rates, solution and new business. Other automakers such as: Renault, Caoa Chery, Hyundai, Toyota and Honda have this seal.
The main problems involving vehicles and dealerships generating complaints about BYD are:
All the information above was taken from the RA page at the time of this report.
We contacted BYD for a position on the cases of its customers, as well as the complaints on Reclame Aqui. In a note, the brand responded:
“BYD treats the demands of its customers with absolute priority and technical rigor, which is why it cannot comment on generic cases without the necessary information for proper checking. The moment AutoPapo is willing to provide the concrete cases with acceptable deadlines for due investigation — which it has so far refused to do, contrary to the basic principles of professional journalism — we will be ready to clarify any doubts,” the note concludes!
