Owner claims that in six months the model has already undergone three maintenances due to the same defect; Neglect and patience have already reached the limit
In October 2025, we reported the case of Mr. Marcelo Nunes, owner of an electric motorcycle from the manufacturer Watts who faces systemic problems with breakdown in his W160S model. Since then, the motorcycle has returned three times to authorized assistance and, according to the owner’s reports and documents, the brand insists on remedies that do not solve the motorcycle’s problem.
Marcelo already says that he no longer feels safe riding the motorcycle and that he wants his money back.
SEE ALSO:
Mr. Marcelo’s case began a year after the acquisition of the Watts W160S, still with less than 1,000 km on the clock, in July 2025.
On the way to his mother’s house, on the BR-356, between Belo Horizonte and Brumadinho, Marcelo had to pull over with agility, as the electric motorcycle turned off unexpectedly. The driver said that, by bad luck and coincidence, it was the second time in less than a month that the problem happened at the site.
Nunes took his motorcycle for maintenance shortly after the first inconvenience.
The Watts W160S in question suffered from a circuit breaker burning. The store, which did not have the item in stock, had to wait for the equipment to arrive to carry out maintenance. The motorcycle entered the authorized store on 07/15 and was released on the 30th.
In conversation with the brand, Nunes said he runs at the highest speed level allowed by the model (which varies between 1, 2 and 3), still within the speed limits of the road.
After the first situation, he was alerted by the store that one of the reasons the Watts electric motorcycle had broken down could be this “requirement” on the model, a recommendation that he himself found unreasonable, as it circulated within the natural limits of the motorcycle.
The second problem with the Watts electric motorcycle happened shortly after the motorcycle was removed from the store, at the beginning of August.
The second time the bike stopped, Marcelo was at speed level 2, which contradicts the brand’s unofficial alert.
After a disagreement between the parties to take the model for maintenance (which the store claimed to have scheduled for 10/02 and Marcelo denies confirmation), the motorcycle was taken to the workshop on 11/10 and, the next day, the manufacturer found the same problem with the circuit breaker.
The store tried to charge Marcelo R $ 499 for the equipment, as the warranty had already expired. The customer claimed it was a systemic error from the time when the factory was covered and, after insistence, managed to have the cost covered by the brand. Nunes removed his motorcycle from the workshop on 11/19.
On 12/22, Marcelo contacted the authorized workshop again alleging, once again, the same problem of breakdown in his Watts W160S electric motorcycle. In an attempt to once again solve the problem, between inconveniences to schedule maintenance and mishaps for traveling for work in the midst of situations, Nunes managed to take the motorcycle to technical assistance only in 2026, on 02/10.
Since last February 20, the electric motorcycle has been available for pickup. However, Marcelo alleges disinterest and lack of safety in driving the motorcycle, a feeling caused by repeated breakdowns and the lack of assistance in solving the problem once and for all. The owner says he will continue to seek his rights as a consumer.
In questioning the behavior that the manufacturer had with Mr. Nunes and what his rights would be, we contacted the General Manager of Procon of the Legislative Assembly of Minas Gerais, Dr. Marcelo Barbosa. The expert said that the owner has rights to compensation in long and insistent cases like this.
In this case where more than 30 days have passed and the initial problem has not been solved, the defect has returned and yet another problem has appeared, there are already all the conditions for the consumer to request a refund of the money or replacement with another electric motorcycle”, said Barbosa.
This situation is provided for in article 18 of the Consumer Protection Code. According to Barbosa, from the moment that, within the warranty period, the consumer has a problem and it is not solved, he is already entitled to the replacement of the product or a refund of the amount paid.
The doctor also explains that the consumer must gather all evidence, conversations and service orders and take them to the regional Consumer Protection and Defense Program (Procon).
From this service, Procon will be able to notify both those who sold and those who manufactured the product, so that the consumer can choose between receiving the money back or replacing the motorcycle.”
Before going to Procon or even the Judiciary, it is recommended that the consumer make a last contact with the manufacturer, if there is representation in Brazil, to expose the entire situation and check if it is possible to solve the problem directly with the company.
Today the electric motorcycle manufacturer Watts belongs to the Multi group (formerly Multilaser). Nune said he tried to contact the manufacturer, but without effective success.
The AutoPapo newsroom also tried to contact the manufacturer, requesting a position on the case in question. No response has been sent to us at the time of publication of this article.
